Refund Policy

At Efox Technologies, we strive to ensure complete satisfaction with our digital and software development services. This Refund Policy outlines our guidelines regarding cancellations, refunds, and project discontinuations.

By engaging our services or making a payment, you acknowledge and agree to the terms outlined in this Refund Policy.

Most of our IT solutions, including software, web, and mobile app development, involve upfront project milestones, deposits, or fixed-fee structures agreed upon before commencement.

Initial deposits and milestone payments made for resources, planning, or completed phases of development are generally non-refundable unless stated otherwise in a custom project contract.

Either party may terminate a project or service agreement by providing written notice if the other party breaches material terms or fails to fulfill commitments.

You must not attempt to:

• Cancel an active project arbitrarily after development work or asset allocation has commenced without settling completed milestones.
• Expect full refunds for work already executed by our development or marketing teams.
• Dispute legitimate charges for delivered deliverables through payment gateways without prior discussion.
• Claim ownership of unreleased source code or drafts prior to full project clearance.

Refund requests are evaluated on a case-by-case basis. A refund may be considered only if Efox Technologies fails to initiate the project within a reasonable timeframe or if services are cancelled before work begins.

No refunds will be issued for third-party costs already incurred, such as domain registrations, third-party plugin licenses, hosting fees, or external API subscriptions purchased on behalf of the client.

Timely feedback, text, graphics, approvals, and credentials provided by the client are essential for project execution. Delays from the client side do not qualify the project for a refund or chargeback.

If a project remains inactive for an extended period due to lack of communication from the client, Efox Technologies reserves the right to close the project file without issuing a refund.

Upon full and final payment, ownership of the final delivered code, design assets, and content is transferred to the client as specified in the service contract.

In the event of a cancellation prior to completion, Efox Technologies retains all rights to the intellectual property, design drafts, and custom code created up to that point.

Payments made for third-party services, software tools, server hosting, or digital marketing ad spend managed through external platforms are strictly non-refundable under any circumstances.

The refund and cancellation policies of respective third-party vendors and hosting providers will apply to those specific elements.

If a refund is approved by Efox Technologies, the amount will be processed using the original method of payment within a reasonable timeframe (typically 7 to 14 business days).

Transaction fees, banking charges, or currency conversion differentials incurred during the payment or refund process are non-refundable and will be borne by the client.

This Refund Policy applies to all services rendered by Efox Technologies through our website or direct service agreements.

Efox Technologies may update this Refund Policy periodically to reflect changes in our service offerings, payment gateways, or business practices.

Updated policies will be posted directly on this page with a revised publication date. Continued engagement with our services after updates constitutes acceptance of the modified policy.

If you have any questions or wish to request a cancellation or refund inquiry, you may contact us at:

Efox Technologies Private Limited
5, Surya Enclave, Pilibhit Bypass Road,
Near Sai Eye Care Hospital,
Bareilly - 243006, Uttar Pradesh, India

Email: info@efoxtechnologies.com