Provide support
across channels
Power up your customer support with
Efox
Support CRM Software
Extend the capabilities of your CRM with Efox and help your support team provide hassle-free customer service. CRM software refers to the technology used by businesses to store and manage their customer data, allowing them to have contextual interactions with every customer. Most CRM tools today are primarily designed to cater to the needs of a sales team with features such as lead management, sales forecasting, and customer opportunity management.
However, some features of a CRM such as contact management, transaction history, tasks, and reminders can also be used to provide basic customer service. Provide contextual customer support and engage with your customers across email, chat, phone, and social.
Get started in minutes
Efox does not require a complicated or time-consuming onboarding process. You can sign up, get your team on board and start supporting customers in no time.
Help customers find answers instantly
Build a vast knowledge base with help guides, how-tos, and FAQs on Efox to help your customers find answers to questions on their own.
Extend your capabilities
Make the most out of your account by integrating with apps such as Efox CRM, Sugar CRM, Slack, and more from the Efox marketplace.
Be where your customers are
Provide contextual customer support and engage with your customers across email, chat, phone, and social.
Generate reports in a click
Customize and build reports to track metrics that matter the most to you and your team, without requiring a data scientist or a developer.
Stay safe with our security net
Lets you host data in centers across the globe and offers IP whitelisting, custom email servers
3x
Better engagement
Engage customers in peer-to-peer discussions, Q&A, and groups.
100%
Customer questions solved by team
Activate peer-to-peer support and deflect support tickets.
25+
Increase in NPS
Delight your customers with customer success resources and drive advocacy.
60%
Higher retention
Retain more customers by driving production with feature updates.
Clients Reviews
Lata Singh
I have been using Support CRM, and I can confidently say that it has changed the way we manage our relationships with customers. We have been able to manage all customer interactions and streamline our sales process since we started using.
Naveen Patel
To gain valuable insights into our sales performance, we are able to easily track our leads, monitor deals, and create individualized reports. Thanks to Efox and all team.
Anuj Sharma
I have found the platform's customization and adaptability to be extremely useful. The ability to tailor the interface to the specific needs of our company has permitted us to smooth out our cycles and save time.
Pradeep Rawat
I am able to manage my sales prospects and contacts in a way that allows me to be effective in the field in a sales rep capacity while not chained to a desk using a full desktop browser version of the site.
Nidhi Rawat
It has a lot of comprehensive features that is required for customer relationships.
Arvind Mishra
CRM makes it easy to see all of the things you need in one place. You can see almost everything and export only the data you need. Once trained, it's easy to use.
Indu Singh Chandel
Efox provides a clear line of communication between parties and sets up a solid reporting structure to give details and analytics from all sides of our company's operations.
Ajeet Yadav
CRM is a powerful tool that has helped us manage our sales activities better. It can track what we've achieved, help us manage customer accounts, and tell us what to expect in the future.
Atul Sahu
Customizable dashboards by user role are one of my favorites, I also love the ability to create subscribed reports that go out to stakeholders on a cadence.
Rajeev Kumar
I liked being able to see existing information on my clients and accounts and details without having to reach out to my colleagues on other teams and wait for a response. Saved me and my teams money and effort in verbally sharing or physically storing this information.
Sagar Mehra
It is a good tool to aggregate sales and work request data. The ability to combine reporting to find both prospective and actual projects for a client is very good. The ability to target specific work request types, projects, or clients is dynamic and useful.
Sanjeet Sharma
CRM is incredible, I have used it in all my dashboard and a lot of my clients use it as well, I believe it works for many many things in terms of clients and communication.
Are you ready to build amazing products together?
Efox Technologies
Address
5, Surya Enclave, Pilibhit bypass road, Near Sai Eye Care Hospital, Bareilly - 243006,
Uttar Pradesh, India
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